Refund policy

Return Policy:

At Stick Grips Golf, we strive to ensure your utmost satisfaction with every purchase. However, we understand that sometimes returns are necessary. To facilitate this process, please review our return policy outlined below:

  • Responsibility for Return Shipping Costs:
      • Customers are responsible for covering the return shipping costs unless the item received is defective or damaged upon arrival.
  • Defective or Damaged Items:
      • In the event that you receive a defective or damaged item, please contact our customer service team immediately upon receiving your order. info@stickgripsgolf.com
      • We will provide instructions on how to return the item at our expense and arrange for a replacement or refund as per your preference.
  • Conditions for Returns:
      • All returns must be initiated within 30 days of the delivery date.
      • Items must be returned in their original condition and unused.
      • We reserve the right to refuse returns that do not meet these criteria.
  • Return Process:
      • To initiate a return, please contact our customer service team at info@stickgripsgolf.com.
      • Provide your order number, the reason for return, and any relevant details.
      • Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
  • Refunds:
      • Refunds will be processed once the returned item is received and inspected. 

        Refund Processing Timeline

        Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

        If approved:

        • Refunds are processed within 5–7 business days

        • Refunds are issued to the original payment method

        • It may take additional time for your bank or credit card provider to post the refund

        Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

  • Contact Us:
    • If you have any questions or concerns regarding our return policy, please don't hesitate to contact us info@stickgripsgolf.com. Our customer service team is here to assist you.

By making a purchase with Stick Grips Golf, you agree to adhere to the terms and conditions of our return policy outlined above.

Thank you for choosing Stick Grips Golf. We appreciate your business and aim to provide you with a seamless shopping experience.